MS. Dynamics 365

Microsoft CRM & ERP

Manage your entire business growth with the best CRM and ERP tool from Microsoft. Understand your customers in a completely new way

Dynamics 365 brings together any kind of customer data so you get the complete picture of the customers. You can use pre-built KPIs to truly understand the customer journey with real-time updates. You get the ability to personalize the customer experience and to easily measure and track the health of customer relationships.

What Is Dynamics 365

Unleash your organization’s potential with the  cloud-based business applications platform that combines components of customer relationship management CRM and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.

Microsoft Dynamics 365 is the only cloud-based solution that offers all that you need for CRM and ERP, in one place, that is a complete digital transformation in one solution. It basically unifies these capabilities into applications that work seamlessly together across:

  • Sales
  • Customer service
  • Field service
  • Operations
  • Financials
  • Marketing
  • Project service automation

These applications are integrated with the tools you already use, like Outlook and Excel and it brings the power of digital intelligence to every decision you make

Dynamics 365 revolutionizes CRM and ERP by applying intelligence to all forms of data. This enables organizations to evolve from reactive business decisions to proactive insights that empower employees to accelerate business results. It is the cloud, designed to help you better understand your business and act strategically to be successful.

Customer Relationship Management (CRM)

Customer interaction has fundamentally changed. This is because today’s customers are seamlessly abreast with emerging trends and technology, which means businesses need an innovate platform with insights that can help them learn from each business interaction.

Use Dynamics 365 CRM to create, power your business processes and earn loyalty with personalized customer service. Applications includes:

  • Customer service
  • Field service
  • Marketing
  • Project service Automation
  • Customer insight

Dynamics 365 for customer relationship management helps:

  • Process AI integration
  • Customer 360 across multiple resources
  • Increase individual productivity
  • Increase collaboration and coordination
  • Centralize care database


  • Infuse Intelligence: Dynamics 365 gives you access to Real-Time Insightswith Built-In Predictive Analytics. Power BI, Cortana Intelligence and Azure Machine Learning are all natively embedded, so you have access to predictive insights, prescriptive advice and actionable next steps. Empower employees to achieve optimal outcomes and drive business results by attaining actionable insights powered by artificial intelligence and the Microsoft cloud.
  • Secured: Dynamics 365 features robust security and access controls for apps and data that are built into the cloud services, including the physical datacentre, network connectivity, service hosting platform, and user and administrator access.


All in all, Microsoft Dynamics 365 provides great potential to streamline line-of-business, and allow increasing agility for companies, and reducing costs.